Knowledge Base

47 Articles
	How to make Fingerprint work in IDpack Professional  (KB1146)
	Added: April 14, 2010
	SUMMARY How to make Fingerprint work in IDpack Professional ANSWER To make the FingerPrint DigitalPersona or Topaz ID Signature Pad work in IDpack Professional, you must install the 2 drivers from Topaz Systems: http://www.topazsystems.com/Software/sigid_v.exe And http://www.topazs...
Accessed 43 times
	IDpack installation directory  (KB1143)
	Added: October 01, 2009
	INTRODUCTION IDpack installation directory has changed from IDpack 7.5 to IDpack 8 When upgrading from IDpack 7.X to IDpack 8 certain files need to be copied from the previous installation folder to the new one. MORE INFORMATION IDpack 7.5 default installation directory is: C:\Program Files\Aptik...
Accessed 89 times
	Does IDpack work with Excel?  (KB1136)
	Added: July 22, 2009
	SUMMARY Does IDpack work with Excel? ANSWER No, because Excel is not a DATABASE but only a spreadsheet. APPLIES TO IDPack Element IDPack Business IDPack Professional KEYWORDS excel...
Accessed 107 times
	Error 429 You do not have an appropriate licence to use this functionality  (KB1132)
	Added: July 21, 2009
	SYMPTOMS When you start IDpack Designer you get the following message Error 429 Discription: You do not have an appropriate licence to use this functionality. CAUSE This issue may occur if you are upgrading IDpack from a previous version.  RESOLUTION To resolve this issue: Reolution #1 ...
Accessed 92 times
	Software piracy is theft, Using crack, password, serial numbers, registration codes, key generators is illegal  (KB1129)
	Added: July 15, 2009
	SUMMARY Software piracy is theft, Using crack, password, serial numbers, registration codes, key generators is illegal and prevent future development of IDpack Edition APPLIES TO IDPack Element IDPack Business IDPack Professional KEYWORDS crack, password, serial numbers, regis...
Accessed 93 times
	Do you have a PAD file for IDpack Business ?  (KB1119)
	Added: July 13, 2009
	SUMMARY Do you have a PAD file for IDpack Business ? ANSWER Yes, the file is available at this location: (http://www.idpack.info/idpack_business.xml). PAD is the Portable Application Description, and it helps authors provide product descriptions and specifications to online sources in a standard ...
Accessed 109 times
	How to open a previous version of IDpack project file in IDpack 8  (KB1115)
	Added: July 13, 2009
	SUMMARY How to open a previous version of IDpack project file in IDpack 8 ANSWER IDpack comes with a conversion tool that will convert your current IDpack project files.   INTRODUCTION Start IDpack Designer, default location is C:\Program files\IDpack Click tools/IDpack C...
Accessed 113 times
	How to upgrade to IDpack 8  (KB1111)
	Added: July 13, 2009
	SUMMARY How to upgrade to IDpack 8 ANSWER Step 1 Make a backup of your IDpack project files, databases and custome paper format. files with the .idp extension are your project files files with .idd or .mdb are your database files file cdrp.idr is your custom paper format   ...
Accessed 107 times
	What is a SDK  (KB1103)
	Added: July 10, 2009	Modified: October 06, 2009
	SUMMARY What is a SDK? ANSWER A software development kit (SDK) is typically a set of development tools that allows a developer to create applications for certain software. SDK can give your application extra functionality without having to delevop from scratch.   APPLIES TO IDPack P...
Accessed 120 times
	How to set a Background Image for a Badge Layout.  (KB1096)
	Added: July 07, 2009
	SUMMARY How to set a Background Image for a Badge Layout. ANSWER First create a 300dpi Background Image the same size as your badge using a graphic editor like Adobe Photoshop. Add all static information and images. Once you have saved your image you can start IDpack Designer. There are two ...
Accessed 110 times
	How to reduce the size of my IDP file  (KB1095)
	Added: July 07, 2009
	SUMMARY How to reduce the size of my IDP file ANSWER My IDP file is 15 megs and it takes ages to open in IDpack Producer, what can I do? You have probably imported graphics into IDpack Designer that are the wrong size. If your badge is 4 inches by 3 inches, it's not a good idea to import a...
Accessed 98 times
	How to get the list of all badges with a picture  (KB1094)
	Added: July 07, 2009
	SUMMARY How to get the list of all badges with a picture ANSWER It might happen that you want to find out how many badges you have produced so far. If you are taking a picture to create your badge, simply click the Extended Find and select Picture Date in the Search In  pull-down menu and se...
Accessed 103 times
	How to use IDpack on a network  (KB1093)
	Added: July 07, 2009
	SUMMARY How to use IDpack on a network ANSWER IDpack is network-enabled so all you need to do is place the IDP file and the MDB database file in a directory and share it with the users you want. What we do is to share a directory called IDpack, and map a drive on every computer that is using IDpa...
Accessed 99 times
	Will IDpack work with a Macintosh computer?  (KB1074)
	Added: July 02, 2009
	SUMMARY Will IDpack work with a Macintosh computer? ANSWER No. IDpack does not work with a Macintosh computer. APPLIES TO IDPack Element IDPack Business IDPack Professional KEYWORDS macintosh apple mcintosh ...
Accessed 400 times
	Does IDPack work with Windows Vista?  (KB1073)
	Added: July 02, 2009
	SUMMARY Does IDPack work with Windows Vista? ANSWER IDPack works with Windows Vista. At the first opening of IDPack, the administrator must make the changes and setting ups. Every time a change must be made, it must be done by the administrator. APPLIES TO IDPack Element IDPack Bus...
Accessed 117 times
	ID Card Dimensions, ID Card Sizes, ID Card Dimension information  (KB1072)
	Added: July 02, 2009	Modified: October 06, 2009
	SUMMARY ID Card Dimensions, ID Card Sizes, ID Card Dimension information ANSWER CR79 Card Slightly smaller dimensionally than CR80 cards; made to fit in the well of a proximity card Dimensions: 3.303" x 2.051" (83.9 mm x 51 mm)   CR80 Card Stand...
Accessed 584 times
	How to Register IDpack  (KB1071)
	Added: July 01, 2009	Modified: July 03, 2009
	SUMMARY How to Register IDpack? ANSWER Step 1 Download IDpack8.exe on your PC and after the download, double-click on the file to start the installation. Step 2 Go to START -> Programs -> IDpack and click IDpack Designer Step 3 If you have your serial number to activat...
Accessed 631 times
	How to Try IDpack  (KB1070)
	Added: June 30, 2009	Modified: July 03, 2009
	SUMMARY How to Try IDpack ANSWER Step 1 Download IDpack8.exe on your PC and after the download, double-click on the file to start the installation. Step 2 Go to START -> Programs -> IDpack and click IDpack Designer Step 3 To try IDpack for 30 days, click the TRY button. Step 4 C...
Accessed 565 times
	How do I add a picture format in IDPack?  (KB1069)
	Added: June 30, 2009	Modified: July 02, 2009
	SUMMARY How do I add a picture format in IDPack? ANSWER To add a picture format from IDpack Designer, select ‘Tools’, ‘Badge Setup’, ‘Producer Setup’, and in ‘Save picture using this file format’ select  the desired format. APPLIES TO I...
Accessed 106 times
	How do I save a picture taken in IDPack?  (KB1068)
	Added: June 30, 2009	Modified: July 02, 2009
	SUMMARY How do I save a picture taken in IDPack? ANSWER To save a picture from IDPack, you must be in IDpack Producer. Select the badge from which you wish to save the picture. Then select ‘Badge’, ‘Export picture’ and select the desired picture format. APPLIES TO ...
Accessed 116 times
	Into which program can I export the Activity Log sheet?  (KB1067)
	Added: June 30, 2009	Modified: July 02, 2009
	SUMMARY Into which program can I export the Activity Log sheet? ANSWER In IDpack Producer, you can export the Activity Log sheet into either a CSV (Comma Separated Values) or Excel file. APPLIES TO IDPack Business IDPack Professional KEYWORDS activity log export sheet...
Accessed 116 times
	How can I preview my card before printing it?  (KB1066)
	Added: June 30, 2009	Modified: July 02, 2009
	SUMMARY How can I preview my card before printing it? ANSWER In IDpack Producer, press the F9 button and it will add the ‘Print Preview’ tab. Then, select any badge an choose 'Print badge'. This will allow you to preview your badge before printing. Before printing your card, desactiv...
Accessed 417 times
	Why does a small square appear in the fingerprint preview when I capture a fingerprint?  (KB1065)
	Added: June 30, 2009	Modified: July 02, 2009
	SUMMARY Why does a small square appear in the fingerprint preview when I capture a fingerprint? ANSWER If you are using a Digital Persona fingerprint reader, a small square may appear when previewing your card in IDpack Producer. This is a Digital Persona problem and not an IDPack one. It cannot...
Accessed 109 times
	My picture is pixelized or the quality of the image is not right: where do I change the resolution?  (KB1064)
	Added: June 30, 2009	Modified: July 02, 2009
	SUMMARY My picture is pixelized or the quality of the image is not right: where do I change the resolution? ANSWER To change the picture resolution, go to ‘CamTracer set-up’, ‘Resolution’, and select the desired resolution. APPLIES TO IDPack Element IDPack Bus...
Accessed 127 times
	Why is my database empty?  (KB1063)
	Added: June 30, 2009	Modified: July 02, 2009
	SUMMARY Why is my database empty? ANSWER The database is empty in IDpack Producer, by default. APPLIES TO IDPack Element IDPack Business IDPack Professional KEYWORDS database data base empty ...
Accessed 120 times
	Why does IDPack Producer open with no record?  (KB1062)
	Added: June 30, 2009	Modified: July 02, 2009
	SUMMARY Why does IDPack Producer open with no record? ANSWER IDpack Producer opens with no record, by default. You must select 'File', 'Open' and then select the IDP file needed. APPLIES TO IDPack Element IDPack Business IDPack Professional KEYWORDS producer software record...
Accessed 121 times
	Must I pay for an IDPack upgrade?  (KB1061)
	Added: June 30, 2009	Modified: July 02, 2009
	SUMMARY Must I pay for an IDPack upgrade? ANSWER You must pay for an IDpack upgrade when the version changes. To know which IDpack version you have, in IDpack Designer, select 'Help' and 'About IDpack'. APPLIES TO IDPack Element IDPack Business IDPack Professional KEYWORDS ...
Accessed 111 times
	Are IDpack updates free?  (KB1060)
	Added: June 30, 2009	Modified: October 13, 2009
	SUMMARY Are IDpack updates free? ANSWER Updates are free only when the ‘Build’ changes. To know what 'Build' you have, in IDpack Designer, select 'Help' and 'About IDpack'. APPLIES TO IDpack Element IDpack Business IDpack Professional KEYWORDS update software fre...
Accessed 116 times
	How do I add the Dot Grid (background with dots – guide)?  (KB1059)
	Added: June 30, 2009	Modified: July 02, 2009
	SUMMARY How do I add the Dot Grid (background with dots – guide)? ANSWER In IDpack Designer, select ‘Tools’, ‘Options’ and then select ‘Show a Dot Grid on the badge layout’. APPLIES TO IDPack Element IDPack Business IDPack Professional ...
Accessed 114 times
	How do I change the ruler measurements?  (KB1058)
	Added: June 30, 2009	Modified: July 02, 2009
	SUMMARY How do I change the ruler measurements? ANSWER In IDpack Designer, the top ruler is in inches by default. To change the ruler measurements, double-click on the ruler and in ‘Units’, select your preference or select 'Tools' and then you have three options: 'Inches', 'Milimete...
Accessed 417 times
	How do I personalize the information under the barcode?  (KB1057)
	Added: June 30, 2009	Modified: July 02, 2009
	SUMMARY How do I personalize the information under the barcode? ANSWER To add information under the barcode symbol, in IDpack Designer, select ‘Insert’, ‘Barcode’, in ‘Data’ select ‘Linked to’ or 'Fixed' and choose the information you want to insert...
Accessed 95 times
	How many barcode styles does IDpack support?  (KB1056)
	Added: June 30, 2009	Modified: July 02, 2009
	SUMMARY How many barcode styles does IDpack support? ANSWER There are 24 different barcode ‘Symbology’ styles in IDpack. APPLIES TO IDPack Element IDPack Business IDPack Professional KEYWORDS barcode bar code barcodes bar codes support ...
Accessed 108 times
	I have a black border around my picture. How do I remove it?  (KB1055)
	Added: June 30, 2009	Modified: July 02, 2009
	SUMMARY I have a black border around my picture. How do I remove it? ANSWER To remove the black border around the picture or image, in IDpack Designer, right-click on the picture and choose ‘Border’. APPLIES TO IDPack Element IDPack Business IDPack Professional KE...
Accessed 108 times
	How do I add a picture to my card?  (KB1054)
	Added: June 30, 2009	Modified: July 02, 2009
	SUMMARY How do I add a picture to the design of my card? ANSWER In IDpack Designer, to add a picture select 'Insert' and then ‘Picture’ or use the ‘Picture tool’ icon on the left side of the screen. APPLIES TO IDPack Element IDPack Business IDPack Profess...
Accessed 114 times
	Why can’t I make changes to my picture or my image in IDPack?  (KB1053)
	Added: June 30, 2009	Modified: July 02, 2009
	SUMMARY Why can’t I make changes to my picture or my image in IDPack? ANSWER IDPack is not an imaging program. You can import an image into IDpack Designer but you cannot make changes to it. APPLIES TO IDPack Element IDPack Business IDPack Professional KEYWORDS picture...
Accessed 110 times
	How does the ODBC database work?  (KB1052)
	Added: June 30, 2009	Modified: July 02, 2009
	SUMMARY How does the ODBC/OLE (Open Database Connectivity / Object Linking and Embedding) database work? ANSWER The ODBC/OLE database in IDPack connects directly to your database in ‘real time’. APPLIES TO IDPack Business IDPack Professional KEYWORDS database ODBC OLE...
Accessed 103 times
	What type of database does IDPack support?  (KB1051)
	Added: June 30, 2009	Modified: July 02, 2009
	SUMMARY What type of database does IDPack support? ANSWER IDPack Business and Professional support: Microsoft Access ODBC/OLE (Open Database Connectivity / Object Linking and Embedding) IDPack Element supports Microsoft Access. APPLIES TO IDPack Element IDPack Business...
Accessed 425 times
	Can IDpack manage many different users with each a different password and different access levels?  (KB1050)
	Added: June 30, 2009	Modified: July 03, 2009
	SUMMARY Can IDpack manage many different users, each with a different password and different access levels? ANSWER This is a new feature offered with the versions 8. In IDpack Designer, select 'Tools', 'Badge Setup'. Then select the ‘Security’ tab. In ‘Advanced’, you can ...
Accessed 131 times
	Where do I go to set up the printer?  (KB1049)
	Added: June 30, 2009	Modified: July 02, 2009
	SUMMARY Where do I go to set up the printer? ANSWER 1- In your computer ‘Settings’, select ‘Printers and Faxes’, then right-click on the ID card printer and select ‘Printing Preferences’. You will need to set up your preferences such as ‘double’ or ...
Accessed 435 times
	I have an ID card printer with Smartcard or Magnetic Stripe encoder and I cannot print, why?  (KB1048)
	Added: June 30, 2009	Modified: July 02, 2009
	SUMMARY I have an ID card printer with Smartcard or Magnetic Stripe encoder and I cannot print, why? ANSWER If you have a ‘Smartcard’ or ‘Magnetic Stripe’ ID card printer, in IDpack Designer, you must select 'File', 'New', ‘Badge layout’, ‘Plastic ID card...
Accessed 100 times
	Why doesn’t my camera work in IDPack?  (KB1047)
	Added: June 30, 2009	Modified: July 02, 2009
	SUMMARY Why doesn’t my camera work in IDPack? ANSWER 1- In IDpack Designer, select ‘Help’ and ‘About IDpack’. The minimal requirements for ‘MDAC’ (Microsoft Data Access Components) must be 2.8 and for ‘DirectX Version’, a minimum of 9.4 is req...
Accessed 111 times
	What steps should I follow when opening IDpack Producer for the first time?  (KB1033)
	Added: June 30, 2009	Modified: July 08, 2009
	SUMMARY What steps should I follow when opening IDpack Producer for the first time? ANSWER When starting IDpack Producer for the first time and with a camera connected to the computer. The camera setup window will appear. By default the camera will be selected in the drop down menu. Make sure it ...
Accessed 127 times
	What version did I buy?  (KB1032)
	Added: June 30, 2009	Modified: July 02, 2009
	SUMMARY What version did I buy? ANSWER To find the IDPack version info, go to ‘IDpack Designer’, ‘Help’ and ‘About IDpack’. APPLIES TO IDPack Element IDPack Business IDPack Professional KEYWORDS version purchase buy bought purchased...
Accessed 114 times
	IDPack does not recognize my registration code. Why?  (KB1031)
	Added: June 30, 2009	Modified: July 02, 2009
	SUMMARY IDPack does not recognize my registration code. Why? RESOLUTION To resolve this issue: When registering IDPack for the first time, the name and serial number (registration code) must be exactly the same as in the confirmation email received. The ‘dash’ in the serial num...
Accessed 393 times
	Can you print in IDPack Designer?  (KB1041)
	Added: June 30, 2009
	SUMMARY Can you print in IDPack Designer? ANSWER No, you cannot print from IDPack Designer. You must be in IDpack Producer to print. APPLIES TO IDPack Element IDPack Business IDPack Professional KEYWORDS print designer...
Accessed 458 times
	Do the trial version and the full version have the same options?  (KB1040)
	Added: June 30, 2009	Modified: July 02, 2009
	SUMMARY Do the trial version and the full version have the same options? ANSWER The trial version has the same options as the full version. The only difference is that it will print ‘trial version’ on the sample card. APPLIES TO IDPack Element IDPack Business IDPack ...
Accessed 114 times
	Is the full version the same as the trial version?  (KB1039)
	Added: June 30, 2009	Modified: July 02, 2009
	SUMMARY Is the full version the same as the trial version? ANSWER The IDPack ‘trial version’ is the same as the full version. APPLIES TO IDPack Element IDPack Business IDPack Professional KEYWORDS full version trial...
Accessed 441 times