The IDpack Support homepage is the main portal to help you answer all of your questions about our new IDpack line of products. Our Knowledge Base provides a database of answers to many technical questions. If you don’t see anything that resembles your own problem, please submit a request to: Please note that we do not offer support over the phone, it is much easier for us to help you via email. We can send screenshots, URLs to the documentation, download link, videos and much more.

IDpack reputation is based on our unparalleled product support after the sale, and our unwavering commitment and loyalty to our customers. Our technical support team is dedicated to providing the highest quality of support possible.

Start Finding the Answers You Need


  1. ID Card Dimensions, ID Card Sizes, ID Card Dimension information
  2. Setup IDpack for Windows 7 or Windows 8?
  3. How to Try IDpack?
  4. How to Register IDpack?
  5. Will IDpack work with a Macintosh computer?
  6. IDpack does not accept my registration code.
  7. Can you print in IDpack Designer?
  8. What type of database does IDpack support?
  9. Is the full version the same as the trial version?
  10. Where do I go to set up the printer?
  11. How do I change the ruler measurements?
  12. How can I preview my card before printing it?


IDpack offers full support for all current releases during the evaluation process as well as after registration. Your feedback is essential to our development and support process. We offer Remote Desktop support via Chrome Remote Desktop only to registered users. Include your serial number in your email when contacting us, it will be asked.