INTRODUCTION

IDpack installation directory has changed from IDpack 7.5 to IDpack 8. When upgrading from IDpack 7.X to IDpack 8, certain files must be copied from the previous installation folder to the new one.

MORE INFORMATION

IDpack 7.5 default installation directory is: C:\Program Files\******\IDpack

IDpack 8 default installation directory is: C:\Program Files\IDpack

SYMPTOMS

When you try to open a badge layout with a custom badge format in IDpack Producer, you get a warning: This Template …Is using a Custom paper format, and the file C:\Program files\IDpack\cprd.idr is not available. You must have that file in the directory to open the template.

 

RESOLUTION

To resolve this issue:

The following files need to be copied

  1. cprd.idr
  2. *.idd or *.mdb
  3. *.idp

Copy the files from C:\Program Files\******\IDpack to C:\Program Files\IDpack.  If asked to overwrite the cprd.idr file click yes.

APPLIES TO

  • IDpack Element
  • IDpack Business
  • IDpack Professional

KEYWORDS

Installation Folder Directory Path

IDpack installation directory