Sales made through the www.idpack.info website are subject to the terms below. The use of this website constitutes an agreement to these terms. We suggest you become familiar with them since they apply to this website and other InnoTechnix affiliated websites. If you find you are uncomfortable or disagree with some of the terms, it is best you contact InnoTechnix inc. to share your concerns or avoid using www.idpack.info. Last updated: February 10, 2018

Order Acceptance Policy

Your emailed receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Item availability and prices are subject to change at any time, without notice. InnoTechnix reserves the right to limit quantities, and to decline the acceptance of any order for any reason. All orders placed will be thoroughly researched before shipping, in accordance with the policies set by InnoTechnix’s Credit and Fraud Avoidance Department. InnoTechnix may require additional information and/or verification before accepting and processing any order. We validate all orders by phone; we will not ship until we can contact you.

Order Cancellation

An order may be canceled only if that item is backordered and not available to ship. Any order submitted through this website, if in stock, will ship immediately and cannot be canceled. InnoTechnix reserves the right to cancel an order or to issue a Return Merchandise Authorization (RMA) for merchandise that is advertised in error, that does not conform to advertised specifications, or was shipped in error. Charge backs from credit card issuing banks are subject to the above policies.

Backorders

At InnoTechnix, we make every effort to provide you with current inventory status and product availability information. Due to the fact that our online store consists of over 100,000 computer-related products, an item may not always be in stock. InnoTechnix will accept orders for out-of-stock items. If the item you order is not in stock, it will be placed on backorder and shipped to you when it becomes available. On orders with backordered items, the total shipping charges are included with the first shipment. Shipping charges are non-refundable. A backorder may be canceled at ANY time prior to shipping.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, InnoTechnix shall have the right to refuse or cancel any orders placed for products listed at the incorrect price without prior notification. InnoTechnix shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and the order is canceled, InnoTechnix shall immediately issue a credit to the credit card account in the amount of the incorrect price.

Credit Cards

InnoTechnix accepts Visa and Mastercard only! There is no surcharge for using your credit card to make a purchase. Please be sure to provide the exact billing address and telephone number as recorded with your credit card issuing bank. We will ship to an alternate address only if the address is on file with your credit card issuing bank. Incorrect information may cause a delay in the processing of your order. Your credit card will be charged as each item is shipped.

Privacy Policy

Please review our privacy policy.

Secured Transaction

If using either FireFox, Google Chrome or Internet Explorer as your web browser, your online transactions are fully encrypted and secured with 128-bit encryption technology when you place orders at InnoTechnix.

Product Warranty

InnoTechnix offers a 30 money warranty on IDpack products. Within the 15 day replacement time frame, your software will be replaced immediately, upon receipt of the defective product. Defective software cannot be exchanged or returned for credit. Once software is opened, you may not return it for credit.

Service & Support

InnoTechnix provides lifetime support for licensed versions of IDpack. InnoTechnix reserves the right to refuse support servicing at will on potentially frauded versions of IDpack.

Information and Shipping

Most in stock order ship same day, although that does not mean that you will receive your order next day. Your order will not ship until after your order has been verified and processed by our Order Processing Department. Every effort is made to process all orders within 24 hours after receiving an order, but same-day shipping is not guaranteed.

Note: Please keep in mind that our distribution centers do not process or ship orders on weekends and/or Canadian holidays. Shipping Policy – USA Shipping charges are calculated starting at $12.50. All shipping is by FedEx or UPS. Shipping charges are non-refundable. * An additional charge of $50.00 will be charged to your credit card for any shipment that is refused or undeliverable due to no fault of InnoTechnix or the courier. InnoTechnix reserves the right to review shipping. Shipping Policy – Canada Shipping charges are calculated starting at $10.95. All shipping is by XpressPost or FedEx. Shipping charges are non-refundable.

* An additional charge of $50.00 will be charged to your credit card for any shipment that is refused or undeliverable due to no fault of InnoTechnix or the courier. InnoTechnix reserves the right to review shipping.