The information found on the website along with, products and services are subject to the terms below. The use of this website constitutes an agreement to these terms. We suggest you become familiar with them since they apply to this website and other IDpack affiliated websites. If you find you are uncomfortable or disagree with some of the terms, it is best you contact IDpack to share your concerns or avoid using Last updated:August 1, 2019

Privacy Information

The Privacy Policy will inform you about privacy related terms for Thank you for reviewing the Privacy Policy page for more information.

Electronic Communications

You approve receiving electronic written communications by e-mail or through our website services and third-party network applications regarding general notices, product-specific disclosures, and others. Should you inquire for sales support or customer care in electronic written form, expect a response in a written electronic fashion whether or not you provided alternative ways to contact you.

All written, graphic, rich-media, software, and compiled content and data found in the website is the property of IDpack or affiliated partners and is protected by local and international copyright laws and regulations.

Trademarks, IDpack in the Cloud, IDpack, IDpack Gear Up, IDpack, and other marks appearing on the website are trademarks or registered trademarks of IDpack or affiliated partners. All written, graphic, rich-media, software, and compiled content and data found in the website are trademarks or registered trademarks of IDpack and are not to be included in material belonging to anyone other than IDpack, IDpack marks and concepts may not be used to market or represent products or services that are not IDpack’s or IDpack Inc’s owned, and that may discredit or cause confusion among partners and customers.

Trademarks and concepts appearing on IDpack documentation and websites but not belonging to neither entities are granted through partnership agreements.

Site Access visitors and users are granted the right of use of pages content and offer, but must refrain from copying or modifying the content unless officially authorized in a written consent issued by IDpack Product descriptions and information, prices, knowledge base, and support information, downloads may not be extracted through data mining activities, automated or not, for selling or reselling purposes by other merchants.

IDpack brands, brand names, and hidden brand-related coded text and content such as visual and rich material may not be used for promotional reasons without the written consent of IDpack.

You may link to IDpack content given our trademarks, registered trademarks, and brands are in no way falsely represented, or the link does not mislead, offend, or disparage. IDpack has an exclusive and irrevocable right to require removing any inbound link considered inappropriate and/or abusive.

Personal Account Information

You are provided at will with a free-of-cost customer account to track your purchasing history and manage your user information. It is your responsibility to look after securing your user account login information and access rights from unknown parties. IDpack cannot and will not take responsibility for unwanted account activity damages.

User Reviews, Comments and Customer Communications

Visitors are welcome to post comments, reviews, suggestions, ideas, questions, and other content where it is made available, considering the content posted is not offensive, illegal, obscene, threatening, defamatory, or violates intellectual property rights discussed earlier. We ask that you post information consisting strictly of your personal impressions and not speak in the name of a third party or impersonate. We reserve the right to remove viral, promotional, ideological and religious, self-promotional, misleading, or impersonating content at will.

IDpack reserves the nonexclusive and irrevocable right to reuse, edit, translate, reproduce, paraphrase, distribute and display any content submitted unless stated otherwise. You certify that the content you submit is yours or that you are given management rights for that content, that the information is true and accurate, and that it will not damage or violate another person or organization. IDpack reserves the right to monitor if necessary content submitted by visitors and customers. We will not be held responsible nor liable for inappropriate content as described earlier.

Should you feel IDpack has infringed your copyrighted and/or trademarked material, please follow the procedure below:

  1. Record the time and date the material was viewed
  2. Get a screenshot or copy of the content
  3. Contact IDpack with the coordinates found at the bottom of this notice or file your claim through our support coordinates found on the website.

An account representative will take your claim, investigate, and take the appropriate actions.

Risk of Loss

Upon the shipment of the product purchased from IDpack, you are held responsible for the risk of loss and ownership titles during the transport period. Therefore, you should take responsibility for acquiring the proper insurance or instructing us with the type of insurance and shipping requirements when purchasing from the carrier.

Product Descriptions

Product descriptions, pictures, and images are as accurate as possible, taking into account the amount of information provided by the manufacturer or distributor. Should you feel the shipped product differs completely from the expected product description and intended usage, we recommend you contact an IDpack representative to inform us of the issue and ensure the product is left unused and ideally unopened.


IDpack operates with a network of resellers to promote and provide our products. We can not be held responsible for inappropriate business practices performed by a reseller or partner. Although should a conflict arise, you are welcome to share details about the events as we do take into account this information when reviewing our partnerships.

Disclaimer of Warranties and Limitation of Liability

IDpack makes no representations or warranties, either express or implied, of any sort with respect to the IDpack websites, materials, their operation, information, contents, or Year 2000 compliance. IDpack disclaims all warranties, express or implied, of any sort with respect to the sites or their use, including but not limited to merchantability and aptness for a particular purpose. You, the purchaser, agree that IDpack, its directors, officers, employees, and/or representatives shall not be liable for damages arising from the operation, content, or use of the IDpack sites or the products sold therein. You agree that this limitation of liability is comprehensive and applies to all damages of any sort, including, without limitation, direct, indirect, compensatory, special, incidental, punitive, and consequential damages.

Applicable Law

Any litigation regarding this agreement or any transaction between a customer and IDpack shall be brought to the provincial courts located in the City of Saint-Jérôme, Québec, Canada. The customer hereby agrees and submits to such jurisdiction and venue as proper.


Disputes emerging from visits to or other IDpack websites will be treated by both parties in the first instance. Should the parties call upon an arbitration process, it shall be conducted under the Quebec, Canada arbitration regulations and laws to resolve the dispute.

Site Policies and Modifications

We recommend you review our Terms of Sale as they are the guidelines for all processes occurring while visiting IDpack websites. Note that any changes or revisions made in terms of Use, Terms of Sale, Privacy Policy, and other legal or regulatory documents will be effective instantly.

Should you choose to continue using this site or other IDpack websites considering these guidelines and all future additions, revisions or changes may occur at all time, you accept to abide by these or should otherwise discontinue using it.

How to Reach Us

CP 1205 Succursale Desjardins
Montreal, Quebec
H5B 1C3, Canada